TERMS & POLICIES

Mogopodi Adventures (Pty) Ltd understands that travel plans may change. We aim to apply a fair and transparent cancellation policy while protecting the costs incurred in arranging bookings, transportation, accommodation, activities and third-party services.

01Customer Cancellations

Customers may request cancellation of a booking contacting Mogopodi Adventures in writing using the contact details provided on our website. Cancellation charges will depend on the amount of notice provided before the scheduled service:

Where a third-party supplier, accommodation provider, airline, activity operator or other service provider has its own cancellation conditions, those conditions may also apply and will be communicated to the customer where applicable.

02Special Circumstances

Mogopodi Adventures will consider cancellations arising from serious circumstances on a case-by-case basis. Where applicable, reasonable supporting documentation may be requested.

03Cancellation Mogopodi Adventures

If Mogopodi Adventures cancels a booking because we are unable to provide the agreed service, the customer will be offered an appropriate alternative, rescheduling option or refund, depending on the circumstances.

Where cancellation is caused circumstances outside our reasonable control, including severe weather, natural disasters, government restrictions, safety concerns or other force majeure events, we will work with the customer to reschedule the booking or determine an appropriate refund or credit.

04How to Cancel

Cancellation requests must include:

• Full name of the customer
• Booking / reference number
• Date of the booking
• Service booked
• Reason for cancellation, where applicable
• Proof of payment

Cancellation requests should be submitted through our official customer service contact details below. Mogopodi Adventures will confirm receipt of the cancellation request and advise the customer of the applicable cancellation charge and refund, if any.

01How Bookings Work

Bookings can be made via our online contact form, phone, or email. Once we receive your enquiry, we'll confirm availability and provide a quote. A booking is only secured once a deposit or full payment (where required) has been received and written confirmation has been issued.

02Deposits & Full Payment

• Deposit — a non-refundable deposit may be required at the time of booking to secure your date, unless otherwise agreed in writing.
• Balance — the remaining balance is typically due prior to the date of the activity; exact terms will be confirmed on your booking invoice.
• Accepted payment methods — EFT/bank transfer and other methods as communicated our team at the time of booking.

03Pricing

All prices are quoted in South African Rand (ZAR) and are subject to change without notice until a booking is confirmed. Once confirmed in writing, the quoted price will be honoured save for changes in government levies, taxes or third-party supplier costs beyond our control.

04Group & Corporate Bookings

Group, corporate and custom itinerary bookings may be subject to separate payment terms, minimum numbers and lead times. These will be confirmed directly with you when arranging your package.

01Information We Collect

When you make an enquiry or booking, we may collect personal information such as your name, contact number, email address, and details relevant to your trip (e.g. number of guests, dietary or medical needs relevant to an activity). Payment details are processed securely and are not stored on our website.

02How We Use Your Information

• To process and confirm your booking and communicate with you about it
• To coordinate with relevant third-party suppliers where necessary to deliver your Service
• To respond to enquiries submitted through our contact form
• To comply with legal or regulatory obligations

03Sharing of Information

We do not sell your personal information. We may share relevant booking details with accommodation providers, activity operators or transport partners solely to the extent necessary to deliver your booked Service.

04Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to request access to, correction of, or deletion of your personal information held us. To exercise these rights, please contact us using the details below.

01Nature of Our Activities

Many of our Services, including game drives, safaris and bush walks, take place in outdoor and wildlife environments and carry inherent risks that cannot be entirely eliminated, even where reasonable safety precautions are taken.

02Guest Responsibilities

• Follow instructions — given our guides, drivers and activity staff at all times for your safety
• Disclose relevant conditions — such as medical conditions, mobility restrictions or allergies, ahead of your activity
• Age & fitness requirements — observe any minimum age or fitness requirements specified for a particular activity (for example, our Bush Walk is limited to guests 16 years and older)

03Limitation of Liability

To the extent permitted South African law, Mogopodi Adventures shall not be held liable for injury, loss or damage arising from circumstances beyond our reasonable control, guest non-compliance with safety instructions, or the independent acts of third-party suppliers. Nothing in these terms limits any liability that cannot be excluded under the Consumer Protection Act 68 of 2008.

04Insurance

We recommend that all guests arrange appropriate travel and personal accident insurance prior to participating in any of our activities.